Refund policy

Once a ticket has been issued, all sales are final and tickets are generally non-refundable. The following exceptions may apply at our discretion:

• If a competition is cancelled before its draw, all paid entries will be refunded in full.
• If you accidentally purchased duplicate tickets in error, contact us within 24 hours and we will review on a case-by-case basis.
• If we identify a fraudulent or unauthorised payment we will refund the affected payment.

Refunds are made to the original payment method within 5–10 working days. If you have any questions please contact us via the Contact page.